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Private Eye

December 20, 2009

Dr Phil’s Private Eye Column, Issue 1252, December 20, 2009
Filed under: Private Eye — Tags: — Dr. Phil @ 10:11 am

NHS Choices Feedback


The health service has ended the year with a health secretary out of his depth, two headless regulators and the threat of crippling financial cuts.  However, it does at least now have a facility for patients to feedback their experiences in NHS and private hospitals to enable others to make better choices about where they’re treated. Eye reader Alison Wilson recently posted feedback on the NHS Choices website about the care she received at North Staffordshire Nuffield at Newcastle-under-Lyme. Her message was:
Liked …
The staff in outpatients were kind and understanding, as were one or two of the staff on the ward.
The catering staff were very cheerful, kind and helpful.
My surgeon was excellent.

Disliked …
Attitude of most of the staff was offhand
Drug safety (prescribed a drug to which I am allergic, drugs missed, staff not knowing how the morphine syringe worked)
Poor cleanliness of facilities – and of me (as a patient who was unable to do much for myself)
General neglect, including neglect of some essential instructions from my consultant.
Found crying in bed by a visitor, where I had been

[…..] Read More

December 12, 2009

Dr Phil’s Private Eye Column, Issue 1251, December 11, 2009
Filed under: Private Eye — Dr. Phil @ 6:20 pm

What’s behind the spat between the government’s healthcare regulators and data analysts Dr Foster? In October, the Care Quality Commission (CQC) rated Basildon and Thurrock NHS Foundation Trust as ‘good’, before highlighting a catalogue of safety failures at the end of last month. It alerted Monitor, the Foundation Trust regulator, who surprised everyone by sacking the chief executive…. of Colchester Hospital. Then up pops Dr Foster claiming that, from its safety assessments, there are fifty hospitals worse than Colchester, including eleven very poor performers that neither the CQC nor Monitor have highlighted.

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